A happy wife makes life happy, and a happy worker makes a happy customer. The goal of business owners is profit, and the success of your organization depends on the performance of your employees. The truth is that employees (in most cases) don't care about the business as much as you do.
Points to be done to improve the work environment
The reason many business owners and managers get angry is when they don't feel like their team is loyal, but if you build a successful, caring employee-driven culture, you will nurture loyalty, commitment, and most importantly care from your employees.
Richard Branson, founder of the Virgin Group, which includes more than 360 companies, says: “The key to business success is by making employees happy.”
The success of a company depends on a “win-win situation” between employees and management, meaning that both parties are happy. It is necessary to pay attention to the factor as follows and more:
- Giving full rights.
- Diversity and change in responsibilities required.
- Giving chances to run themselves.
- Developing a sense of responsibility.
- Make them feel that they are an important part of the company.
- Provide many interesting privileges and benefits.
- You, as a manager or business owner, focus on the worker first, then the customer.
- Make them valuable and reliable.
Let them be free to talk to their employer about any issues or ideas they have without fear.
And to know that the best employees are the first to leave the company and the reason is very simple because they have a lot of other options.
They asked customer service expert Shep Hyken, who is a book author and speaker in the New York Times, who is in the first place for your company, your shareholders, employees or customers? Employees said because employees will bring customers and customers will bring shareholders.
And exactly what he said is correct, because what will happen to the employees, whether it is good or bad, will be felt by the customers, and thus it will achieve the satisfaction of the shareholders. In the business world, there is a saying that says:
Happier employees make happier customers
See: What are the Types of Innovation
Why should you care about employees?
The benefits of this strong relationship, both in a business sense and in a moral sense, are so significant that it is something every business owner should take into account and strive to realize:
- They can be more comfortable in their workplace.
- They may be more willing to take responsibility.
- Do more work.
- Long-term commitment to the company.
It is human nature to feel valued. The American Psychological Association conducted a survey and found that “employees who feel valued are more likely to be engaged in their work and feel satisfied and motivated.”
According to ExecuSearch, employees said that administrative support was the most important aspect of company culture, with 54% of employees indicating that the main reason for staying in their job was loyalty to their boss. They must have some fun.
Summary
Companies that are the best places to work for understand the importance of having fun at work.
Google, for example, is doing everything to make it easier to work. They provide free meals, fitness classes, mini bowling alley,...etc.
The general idea is simple if work is fun, you will have the mindset to work better. And I will conclude by saying to Stephen R. Covey:
Always treat your employees exactly as you want them to treat your best customers.