Speaking on the phone for business purposes may seem like a challenge to those who speak English as a second language, but it doesn't have to be.
Although business conversations are often more intimidating to ESL learners than normal conversations, they are not necessarily more complex.
Through dialogues and role plays, students can quickly become more comfortable with business and telephone contacts.
Examples phrases to order something in business English
Here are some important phrases when ordering something in Business English:
1. Placing
- Enclosed is our firm order for…
- Enclosed please find our order. / Our order is enclosed.
- Enclosed you will find our order.
- Please let us know when we can expect the delivery.
- Please quote number 234.559 on all correspondence.
- Please send us the under mentioned goods.
- We are considering the purchase of…
- We are pleased to place an order with you for 200 MCF computers.
- We are pleased to place an order with your company for ...
- We have a steady demand for…, and so would like to order…
- We herewith order the following items:
- We herewith place our order for…
- We intend to buy...from you.
- We look forward to your confirmation. Please confirm in writing.
- We require the goods urgently.
- We would be grateful if you could deliver as soon as possible.
- We would like to place an order.
- We would like to place the following order:
- Would you be able to accept and order for…at a price of…per...?
2. Confirming
- Could you please confirm the dispatch date and price by fax?
- Could you please send us information about …?
- Delivery will be made by 6th July 20.
- Enclosed you will find two copies of the contract.
- In accordance with our verbal agreements, we are sending you the contract for your signature.
- Our dispatch department is processing your order.
- Please return a signed copy of the contract no later than 10 days of the receipt date.
- Please send us your catalogue/catalog.
- Thank you for your quotation of JUNE 1st 20.
- This is to confirm our verbal order dated…
- We accept your terms of payment and confirm that the payment will be made by irrevocable letter of credit / international money order (IMO) / bank transfer.
- We are placing this trial order on the condition that the delivery is made before…
- We are pleased to acknowledge your order of 1st July 20.
- We are pleased to acknowledge your order of 1st July 20.
- We got your address from …
- We have a steady demand for …
- We have just received your fax and can confirm the order as stated.
- We hereby confirm your order.
- We intend to buy … / We are considering the purchase of …
- We should be grateful for delivery by 26th September 20.
- We were told that you produce …
- We will require two weeks to process your order.
- We would like to know more about …
- Your advertisement has come to our attention.
- Your goods will be dispatched within…days/weeks/months.
- Your order is being processed, and we expect to have the order ready for shipment before…
- Your order will be processed as quickly as possible.
3. Changing order details
- Please submit a quotation for a substitute.
- Unfortunately, we must inform you that we are not able to deliver the goods until…
- We regret to inform you that this order will not be ready for dispatch tomorrow.
- Would it be possible to delay the order until…
- Would it be possible to increase our order from…to…
- Would it be possible to reduce our order from...to…
4. Offer
- Enclosed please find our offer. / Enclosed you will find our offer.
- Please confirm receipt of the order.
- Please let us know your requirements as soon as possible.
- We are pleased to hear that you are interested in our products.
- We are pleased to make the following offer:
- We assure you that your order will be dealt with promptly.
- We hereby send you our offer.
- We look forward to receiving your order.
5. Cancelling
- However, we can offer you a substitute.
- I am afraid your order has gone missing.
- Our order no. 100.334 has not yet been delivered.
- Since you are not willing to offer us a lower rate, we regret to inform you that we are unable to place an order with you.
- The goods are no longer in stock/out of stock/no longer available.
- Unfortunately these articles are no longer available/are out of stock, so we will have to cancel your order.
- Unfortunately we cannot accept your offer because…
- Unfortunately your conditions are not competitive enough for the order to be viable.
- We are forced to cancel our order due to...
- We are sorry to inform you that we have already placed the order elsewhere.
- We are sorry to inform you that we have to place our order elsewhere.
- We decided not to place an order with you.
- We see no other alternative but to cancel our order for…
- We should like to cancel our order no. 778.001.
- We would like to cancel our order. The order number is...
- Your prices are not competitive enough.
__________
References