33 Defects and Complaints Phrases in Business English

Not satisfied with a service or product? Do you have a customer or complaint? Or do you have a problem with the goods? Today's sentences will be about how to file or receive complaints in commercial transactions.

 

Defects and complaints phrases

 

Here are 33 defects and complaints phrases that can help you increase your business English:

1. Did you read the instructions that came with the ...?
2. How were you using the ...?
3. I could offer you a refund.
4. I promise you I'll ...
5. I realize this has been an inconvenience to you. Please let us set things right.
6. I should like to query the charge for packing which seems unusually high.
7. I understand this is frustrating to you. Let me see what I can do.
8. I understand you're upset, sir.
9. I wish I could help you, but this is out of our control.
10. I’d be happy to replace this unit at no charge/cost.
11. I’d like to help, but there’s nothing much I can do.
12. I’m afraid there’s been an oversight on our part.
13. I’m sorry, but this is against our company policy.
14. If you’re not happy with the discount, the best I can do is [offer you a coupon/discount for your next purchase].
15. I'm afraid it's not our policy to ...
16. I'm just trying to understand the problem.
17. Is there anything else I need to know about this that I haven’t thought to ask?
18. It looks like we might have made a mistake.
19. Maybe we could send this back to [department/company/manufacturer] and have them take a look.
20. Mr. Khalid is extremely concerned at ...
21. Our consignment of 100 computers was stolen in transit.
22. Please arrange for reimbursement of the value of the damaged goods.
23. The goods we ordered on 11th March have not arrived.
24. There seems to be some sort of mix-up.
25. We are sorry to hear that the goods are damaged.
26. We have marked the delivery slip accordingly.
27. We regret to inform you that our order no.2244, which should have been delivered by 3rd November, is now considerably overdue.
28. We’re sorry that you’ve had a problem with this product.
29. What happened exactly?
30. What seems to be the problem?
31. Would you like a replacement or a refund?
    
32. You could either take this now or wait for our new shipment.
33. You have every reason to be upset and I apologize for what has happened.

 

See: 100+ Phrases for Customer Service Staff