If you show organization and preparation from the start, you will have greater chances of completing your reservation.
It is always a good idea to have a response plan ready to use when you receive your booking request. Not only does this give a professional impression to the customers, but it will also save time for you and your potential clients who will undoubtedly appreciate it, by making you earn points.
See: Most Common Faculties & Institutes Vocabulary in the World
The suggestions below are designed to help you give a customer a good first impression, right at the time of responding to their first email contact.
Confirm reservation in Business English
Here are some typical phrases and expressions to use when a guest is booking a stay at your hotel. Review these expressions.
- With reference to your inquiry of 5th April..
- We are writing to confirm ...
- Enclosed is a cheque of € 200 to cover the deposit.
- to confirm availability of ...
- A description how to reach the airport
- What date are you looking for?
- How long will you be staying?
- How many adults will be in the room?
- I'm afraid we are booked that weekend.
- There are only a few vacancies left.
- We advise that you book in advance during peak season.
- Will two double beds be enough?
- Do you want a smoking or non-smoking room?
- The dining room is open from 4 pm until 10 pm.
Refusal and cancellation of reservation in Business English
It is normal in business transactions acceptance and rejection Here are some useful phrases in the rejection.
- We regret to inform you that ...
- To be fully booked
- Unfortunately ...
- I am afraid ...
- May I suggest ...
- We suggest you contact one of the other hotels in the area.